The Poker’s Bluff No Longer Works

By Damian D. “Skipper” Pitts
Chair, Organizational Development, N2Growth

Untitled1In the card game of poker, a bluff is a bet or raise made with a hand, which is not thought to be a winner. The objective of a bluff is to induce a fold by the opponents who hold the better hands. The size and frequency of a bluff determines its profitability to the bluffer. By extension, the term is often used outside the context of poker as in leadership to describe the act of making promises one cannot execute. Having the pokers bluff in mind as it relates to the behaviors of leadership, strategy and execution, I couldn’t help but to think about the hallmarks of change – disruption and the use of Crisis Leadership as a means of disrupting incumbent marketplace decisions.

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What Can Leaders Gain By Acting Like Politicians?

By John Baldoni
Chair, Leadership Development, N2Growth

“You have to link managing with politics.”

That was the way that Eduardo Campos, who was governor of the Brazilian state of Pernambuco, believed that public officials needed to lead. According to his obituary in The Economist, Campos was a technocrat beloved by international bankers but also someone with the common touch who liked to meet and mingle with his constituents. It was on a campaign trip for Brazil’s presidency that he was killed.

 

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Integrating Your Leadership Approach – The Power Of Synergy

By Jon “Tracer” Treacy
President and Chief of Global Operations, N2Growth

Have you ever found yourself frustrated by a problem that, in spite of your best efforts and creative fixes, defies an enduring solution?  How often have you implemented new programs or processes only to find the same or related problems resurface elsewhere?  Chances are that if you’ve spent any significant time in leadership positions you’ve had this experience, and more than likely the root cause for this is that you’ve been treating symptoms instead of the underlying diseases.  Taking an Integrated Leadership Approach brings the holistic, synergistic perspective necessary to break this cycle and look beyond the obvious in order to get to the root cause(s) of whatever problem you may be facing. 

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Do You Speak the Language of Performance Driven Execution?

By Damian D. “Skipper” Pitts
Chair, Organizational Development, N2Growth

If you are responsible for leading teams, how can you be sure that the work being done throughout the day will innovatively increase impact and productivity to make tomorrow a better place? Or, if you are responsible for managing Solopreneur projects, how can you be sure that the work will increase impact and productivity? Isn’t that what productivity should be doing? Making the Future Picture (how leaders intend the future to look prior arriving to it in the distant future) a well defined place of improvement? These questions are some that leaders everywhere must consider on a more frequent basis with greater purpose in mind if they are really focused on providing greater impact across their organizations. 

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Defining Presence As A Leadership Behavior

By John Baldoni
Chair, Leadership Development, N2Growth

* This post was originally posted in Life Science Leader

In my writings, I define leadership presence as the “right stuff of leadership,” and, by doing so, I embrace a holistic concept. For me, presence is more surface appeal — as the term executive presence connotes; it denotes a leader’s approach to getting the most out of themselves as well as their team. By that definition of presence encompasses conviction, authority, power, and the application of them through a leader’s actions and words.

You might consider presence as defined by three verbs: be, do, review. Let’s take them one at a time…

 

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Jürgen Klinsmann: Defeatist or Master Motivator?

By John Baldoni
Chair, Leadership Development, N2Growth

“I think for us now, talking about winning a World Cup is just not realistic.”

That is Jürgen Klinsmann, coach of Team USA speaking before competition began in Brazil for the 2014 World Cup. These remarks caused many to criticize the German-born coach for being so downbeat. Soccer legend Landon Donovan, whom Klinsmann cut from this year’s squad, said, “This will come as a surprise to nobody, but I don’t agree with Jurgen… As someone who has been in that locker room and has sat next to the players … We believe that we will win,” Donovan added. “And I think that’s the way Americans think.”

 

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Leadership Code Switching in the Innovation Sandbox

By Damian D. “Skipper” Pitts
Chair, Organizational Development, N2Growth
with Susan C. Guiher

Leadership is about being able to lead out from crises before they occur (the defining meaning of Crisis Leadership). This is a talent and skill that many leaders today are simply lacking. What’s needed, is a disciplined, future-focused and intelligent “preemptive-minded cultural” approach known as Crisis Leadership. This approach brings forth three considerations in behavioral intelligence, which when used in combination, will increase leadership’s ability to become more effective in dealing with crises, chaos and turbulence in organizations.

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Management: Good Service Begins (And Ends) With Good Values

By John Baldoni
Chair, Leadership Development, N2Growth

“They make it easy for us to do our jobs right.”

That is what a young service advisor at my local dealership said to me when I complimented him on his service acumen. He had overhead him speaking to a new customer; he was solicitous of the customer’s needs and made no effort to “upsell” him on services he didn’t need. In fact, he didn’t sell him anything; he just advised.

This dealership, founded by Howard Cooper in Ann Arbor, Michigan, has a history of customer service. When Howard sold the store in 2012, he took a portion of the proceeds and distributed them to his employees based upon their tenure. For every year of service employees received $1,000. Even employees who had less than one year service received something in profit sharing. The new owners (Germain Honda) are building on the service tradition that Howard Cooper established.

 

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