How to Avoid the Next Equifax

By now, we all know about the Equifax debacle. Besides the obvious negligence from the very top of the Company to the lowly Security Chief, what's really appalling is Equifax's tone deaf response to messing up the credit of nearly 40% of the…


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The Leadership Wisdom of Kung Fu

You may not remember the hit TV series from the 70s that traced the adventures of a Shaolin Monk, Kwai Chang Caine (played by the late David Carradine) as he wanders the American West armed only with his spiritual training and skill in Kung Fu. But,…


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Business Agility Is Really About Adaptability

Most of my clients these days are seeking help in developing strategies that will enable them to become more agile and quick. But, many struggle to embrace the deeper implications of what that really means to build business agility. Sure, nearly…


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The Value of Value Chain Analysis in Transforming Your Business

I have a different take on value chain analysis. Most think of it as positioning a business within its ecosystem. I think of a value chain as a graphical representation of all of the work that must be done by a business or work area in order to…


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Doing Digital Right: Ensuring Alignment of Business Strategy and Transformation Planning

A manufacturing industry client had put a Digital Transformation Planning process in place before I began working them last year. The management team had done many of the right things in getting the planning program off of the ground - training,…


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Emotional Intelligence As Competitive Differentiator

People with high emotional intelligence quotients (EQ) are easy to talk with. They are great listeners and strong communicators in both the written and spoken word. People with high EQ know who they are and are the ones that can resolve conflicts…


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The “Be Attitudes” of Building Trust in the Workplace

Not to be confused with the biblical reference to the beatitudes shared in the Sermon on the Mount, these "be attitudes" are suggestions that you may consider adopting to help you and your colleagues to establish better trust within your workplace.…


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Continuous Business Optimization is a 21st Century Next Practice

Business optimization efforts have been around for years and are aimed at redefining the way work is performed within a business area. They explore issues surrounding what work is performed, how it is accomplished, when it's done and by whom. It's…


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Company Culture is a Game of Follow the Leader

Company culture is driven from the top-down. While not often designed and constructed deliberately, company culture is truly a game of follow the leader. If leadership lacks integrity, the culture will run fast and loose when it comes to the facts.…


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The Back-To-Basics Prescription

If you're a senior leader, mid-level manager or, simply, a company change agent struggling to determine ways in which to ensure the long-term success of your business, you may find value in what I call the Back-To-Basics Prescription. It is an…


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How to Drive Strategies By Assessing Your Company Capabilities

Every company has a set of capabilities that, when properly leveraged, can serve to devastate the competition. So, it's essential for leadership teams to pinpoint and honestly assess these capabilities. Once a solid profile is established, it can be…


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Digitalizing Your Business Means Re-Imagining How It Operates

Today's digital capabilities offer great promise for businesses big and small. But, in order to realize that promise, business leaders must be willing to drastically re-think their company's business processes. In fact, all processes must be…


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So, You Want to Be a Disruptor?

Mesmerized by industry innovators like Google, Apple and Uber, business leaders of all sorts want to become "disruptors" within their respective industries. Easier said than done! Interestingly, the key to unlocking the kind of breakthrough thinking…


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Business Digitalization: Why You Need to Revitalize Your Entire IT Environment

Business Digitalization: Why You Need to Revitalize Your Entire IT Environment

By definition, your IT infrastructure includes the work processes that you perform in your business, the information needed to support the execution of your processes, the applications required to manipulate and manage the information and the…


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Why Your Management Information Should Be Curated In Real-Time

Management information is that which is used to determine business direction, to make executive decisions and to set policy. It is used to respond to changes in the marketplace and react to customer demands. It tends to be summary information…


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How to Manage Business Transformation and Keep Your Sanity

Transforming a business is a lot like changing the tires on a truck while it is slamming down the highway at 90 miles an hour. The business world doesn't stop just because you need to optimize your operations. No, your business still needs to be…


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