How Employee Engagement Drives Customer Satisfaction

Research shows there is a direct correlation between engaged employees and the satisfaction of your customer and ultimately achieving your business outcomes. In other words, employee engagement drives customer satisfaction. Richard Branson says, “Take care of your employees and they will take care of your customers”. Engaged employees are described as being fully immersed in and enthusiastic…

Read More

Leadership Matters

(as featured in mining.com) CEO Interview: Sam Walsh This edition of the CEO interview features Sam Walsh, the recently retired CEO, of Rio Tinto. Rio Tinto, founded in 1873, is a British-Australian multinational and one of the world’s largest metals and mining corporations. The company has grown through a long series of mergers and acquisitions to place itself among the world leaders in the…

Read More

The Importance of Recognition: A Perfect Story for the Holiday Season

This story involves a mentally challenged individual that works at a local supermarket. There was a time when the store presented an "Employee of the Month" award to its staff. This middle-aged man was a recipient of this award from time-to-time. He was so elated whenever he received the honor that he would brag about it and show off the plaque (that came as part of the recognition) to the…

Read More

Marissa Mayer: A Case Study In Poor Leadership

In March of 2013 I authored an article predicting the demise of Yahoo CEO Marissa Mayer. Here’s the thing – not every talented, successful executive is CEO ready; Mayer is a textbook example of this. It was obvious from the early days, at least to those paying attention, that Mayer didn’t have the leadership chops to pull off the admittedly tough assignment of turning around the once iconic Yahoo…

Read More

6 Communication Habits of Extraordinary Leaders (and How They Manage Conflict)

Like him or not, in my view President Obama is the epitome of a master communicator. Next time you see him on television notice his use of communication strategies including body language, voice inflection, gestures, and the intuitive ability to establish and maintain trust. Communication is critically important for personal and professional effectiveness. In my experience as an executive coach…

Read More

Reinventing Vermeer

Tim’s Vermeer is a riveting documentary about inventor Tim Jenison’s quest to understand the genius of Dutch Master Johannes Vermeer.  The film chronicles Jenison’s discovery of a technique Vermeer may have used to create his photo-realistic paintings prior to the invention of photography. History offers few clues to Vermeer’s life.  Most art experts have cited a genius of vision—the ability to…

Read More

What the NFL Can Learn from a Civil War Soldier

By Brian Layer Chief Executive Officer, N2Growth "Beware how you take away hope from another human being." — Oliver Wendell Holmes This week, the Miami Dolphins stole headlines from their NFL competitors.  Unfortunately for the league, the Dolphins, and the rest of us, the way their players talk and not the way they play invited the scrutiny. Words are unique to the human condition and the…

Read More

A Simple Lesson from the Declaration of Independence

By Brian Layer Chief Executive Officer, N2Growth Fifty-six Continental Congressmen signed the Declaration of Independence in July 1776.  With each quill stroke, the men committed treason and placed at risk their lives, fortune, and sacred honor. The act was more than symbolic; it added weight to the cause and tied their personal fate to the Revolution.  There was no denying they had skin in the…

Read More

A Leadership Trait that Saved America

By Brian Layer, Chair, Organizational Development, N2Growth Today the U.S. Army celebrates its 238th birthday.  Looking back, its growth into comfortable old age seems inevitable but in its youth that outcome was far from certain. In 1783 on the Ides of March, the inseparable fates of our Army and Republic were very much in doubt; disgruntled officers of the fledgling Army were gathered in a…

Read More

Leadership Lesson: The Difference Between Google and Apple

Google and Apple are both highly esteemed brands. Both companies share many common traits which have contributed to their success, but there is one very big difference between the two  – Google plays offense while Apple has recently settled for playing defense. Apple is struggling to maintain its position in the market, while Google is expanding its position.

Read More

The Next Generation of CEOs: 10 CEO Ready Leaders

Disclosure: My company, N2Growth has worked with many of the organizations represented on this list. Lots of executives aspire to become a CEO, but few actually possess the leadership chops to pull it off. As someone who earns their living as a leadership advisor to Fortune 500 CEOs, I always keep a sharp eye peeled for up and coming leaders. The 10 leaders profiled below represent different…

Read More

Lessons from Ronald Reagan

 While scrutiny of any two-term president will reveal mistakes and flaws, the simple fact is that there are great lessons to be learned from Ronald Reagan. Few would argue that Presdient Reagan was a true statesman, and most would also concur he was one of the greatest U.S. Presidents of the modern era. He overcame critics who thought him to be little more than an actor who was in over his head…

Read More

Leadership Interview – Michael Hyatt

CEOs that make great decisions are rare these days. Humble, authentic leaders who really understand their craft are equally scarce. Chief Executives who actively engage in social media also find themselves in the minority among their peers. Michael Hyatt (@MichaelHyatt - www.michaelhyatt.com) is that rare commodity. As Chairman and CEO of Thomas Nelson Publishers, the largest Christian publishing…

Read More

Leadership Interview with John C. Maxwell

For those of you interested in the topic of leadership, John C. Maxwell (@johncmaxwell - www.johnmaxwell.com) likely needs no introduction. John is probably one of the world's best known and most respected authors and speakers on the subject of leadership. A New York Times, Wall Street Journal, and Business Week best-selling author, John has sold more than 18 million books. In fact, three of his…

Read More

Leadership Interview – Marshall Goldsmith

I recently had the pleasure of spending about 40 minutes on the phone with Marshall Goldsmith (@coachgoldsmith) whom I consider to be one of the best executive coaches in the business. In fact, I hold Marshall in such high professional regard that he is one of only three other coaches that I'll refer people to if I'm unable to meet their needs. Marshall has authored 30 books (most recently: What…

Read More

Interview: Chris Brogan

I recently had the pleasure of interviewing Chris Brogan. Chris is the President of New Marketing Labs, a new media marketing agency. With the market being awash of so called social media "experts," Chris, who would never refer to himself as such, is absolutely the real deal. In addition to running a successful agency, Chris has reached celebrity status as a blogger (www.chrisbrogan.com), social…

Read More