How to Build a Resilient Company Culture That Will Help Every Employee Thrive

A resilient culture is built one person at a time, winning companies cultivate cultures that enable their people to develop the capacity to recover quickly from difficulties. Resiliency is important to businesses because it's the DNA that enables the company to better anticipate, prepare for, respond and adapt to ever increasing market disruptions, shifts in customer preferences and challenging…

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Consultants: Resistance Is Futile

When you look back on your career, you remember the jobs you took, the jobs you declined, the opportunities realized and the opportunities lost.  You remember the special people along the way; the great bosses, mentors, coaches and the lifelong friends.   You also remember the Consultants.  As a consumer of consulting services for more years than I care to admit, I have developed a well defined…

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Today’s Leaders All Share These 5 Traits – A Digital Mindset

The best leaders have a propensity for looking for ways to leverage digital technology for competitive gain. If you want to be a great leader, you absolutely have to develop a digital mindset. It's the only way you can help your business leverage data and information technologies in the pursuit of growth and profitability. Why, you ask? Digital technology and media are omnipresent in business…

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Continuous Business Optimization is a 21st Century Next Practice

Business optimization efforts have been around for years and are aimed at redefining the way work is performed within a business area. They explore issues surrounding what work is performed, how it is accomplished, when it's done and by whom. It's not unusual for a firm to totally reconstruct its departmental workflow and reorganize its workers during a business optimization. In most cases, these…

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How to Drive Strategies By Assessing Your Company Capabilities

Every company has a set of capabilities that, when properly leveraged, can serve to devastate the competition. So, it's essential for leadership teams to pinpoint and honestly assess these capabilities. Once a solid profile is established, it can be used to inform the strategic planning processes used to build a winning strategic plan. Here's a simple framework that I use with clients to form…

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Business Digitalization: Why You Need to Revitalize Your Entire IT Environment

By definition, your IT infrastructure includes the work processes that you perform in your business, the information needed to support the execution of your processes, the applications required to manipulate and manage the information and the technology platforms (including hand-held devices, laptops, desktops, servers and the cloud) required to run the applications. These 4 dimensions - business…

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How to Manage Business Transformation and Keep Your Sanity

Transforming a business is a lot like changing the tires on a truck while it is slamming down the highway at 90 miles an hour. The business world doesn't stop just because you need to optimize your operations. No, your business still needs to be able to quickly respond to customer demands with high quality service delivery even when it's in the midst of great transformation. In fact, your…

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5 Positions Companies Need To Navigate Digital Transformation

“The last 10 years have been about building a world that is mobile-first. In the next 10 years, we will shift to a world that is AI-first.”, Sundar Pichai, Google CEO, October 2016 Artificial Intelligence (AI) is at a tipping point, leading a watershed shift to digital intelligence by discovering previously unseen patterns, drawing new inferences, and identifying new relationships from vast…

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The Teslatisation of the Boardroom

I am taking a break at Grand Cafe Loos in Rotterdam, The Netherlands. My mind is spinning around as I try to defragment and reorganize the many experiences, images and memories that have made this such a fascinating year. Its easy to pick out the large, juicy chunks, which have captivated most of us around the globe: political upheaval, geo-political instability, corporate scandals to name but a…

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What is Your Company’s Human Operating System?

I bet if I asked you what your company is all about you'd give me that same ol' rehearsed elevator pitch. You'd be able to tell me what it does and why it's important. But, if I asked you how. You just might stall. The answers on "how" a business does what it does lies in its unique combination of systems that governs how it executes its mission. I like to call this collection of systems the…

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We’ve Lost Our Collective Identity and It’s Killing Your Business

Leading an U.S.-based business during these volatile times in our history has never been more challenging. Race relations are being tested every day across the country. There's a threat that emerging public policy may wipe-out a large portion of the lower-end labor force. The direction of international business dealings is in question as the promise of new trade laws and tariffs looms. Many…

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Corporate Culture Is No Joke!

You may have read my 3 part-series on Culture By Design. The final installment was published just last week. The response was so overwhelming that I thought it may be worth offering one more piece on the subject of corporate culture. With that, let's explore what happens to an organization that fails at its cultural transformation work because it chose not to craft its Culture by Design. I hope…

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20 Essential Terms that You Need to Know to Transform Your Business

Whenever you begin business transformation work, it's important to establish a common vocabulary that everyone in the organization can grasp and incorporate into their respective vocabularies. It improves communication and encourages engagement and buy-in. Here are the 20 most essential terms that you'll want your team to understand and to use. Each concept is described in its simplest form:…

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