What Sets “Next” Practice Businesses Apart?

Today's best businesses have embraced Next Practices which make them "different" from the rest in 6 important ways. The best businesses are the ones that have adopted a set of "next practices" that set them apart from the rest. You know that you're in a next practices business because they all exhibit these 6 characteristics: They re-imagine tomorrow They envision things that others can't……

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How to Build a Resilient Company Culture That Will Help Every Employee Thrive

A resilient culture is built one person at a time, winning companies cultivate cultures that enable their people to develop the capacity to recover quickly from difficulties. Resiliency is important to businesses because it's the DNA that enables the company to better anticipate, prepare for, respond and adapt to ever increasing market disruptions, shifts in customer preferences and challenging…

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Want to Wow Your Customers? Keep Your Promises

If you want to wow your customers simply keep your promises. Craft a culture that is dependable and trustworthy and your customers will help your business to thrive. We have all had them - inexplicably bad customer service experiences. They happen all day long across this great country of ours. Of course, this need not be the case. With focus on shifting the company culture which enables (or…

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Today’s Leaders All Share These 5 Traits – A Digital Mindset

The best leaders have a propensity for looking for ways to leverage digital technology for competitive gain. If you want to be a great leader, you absolutely have to develop a digital mindset. It's the only way you can help your business leverage data and information technologies in the pursuit of growth and profitability. Why, you ask? Digital technology and media are omnipresent in business…

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10 Tips That Make Complex Leadership Ideas Really Simple

Like many Inc.com columnists, I am a consultant and business author. I've written five books over the past 25 years and am proud of all of them. My latest, It's Good To Be King, has done well probably because it simplified what many make complex: leadership principles. There are over 60 leadership tips presented through the text. Let me share with you my top 10 leadership tips from the book. At…

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OluKai Sells Comfortable Shoes While Promoting the “Doing Good” Movement

OluKai is a luxury lifestyle brand.  The company is committed to building a unique and better class of products that blend quality with modern performance while leaving the planet a little better than they found it.  They believe that sustainability and positive living is less about a philosophy and more about making better, deliberate choices every day.  It's about your actions, and inspiring…

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MFG of South Dakota: Trying To Do Some Good in the World

MFG of South Dakota is a subsidiary of the Molded Fiber Glass Companies (MFG), a leader in the field of reinforced plastics and composites, serving diverse markets with a variety of composite material systems and processes. A family-owned business for more than 60 years, the company has 13 operating entities throughout North America and is headquartered in Ashtabula, Ohio. On December 6, 2017,…

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The Number 1 Tip to Ensure Returns on Your Firm’s Digital Strategy

To succeed in today's rough and tumble business world you need a solid vision for how you can "digitalize" your business. Indeed, it is not enough to have a vivid and compelling business strategy.  We must be able to discern what role we are expecting digital technology to play within the business.  It is only with this understanding that we can establish the necessary linkages required to inform…

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Will South Korea Become The Juggernaut That Brings Smart Living to You?

Clearly, artificial intelligence (AI) and deep learning technologies are finding their way into most everything that we touch and use in everyday life, including consumer products, financial services and healthcare delivery.   This is indicative of significant inroads made in IT services, communication services, electronics, mechanical equipment and biomedical products, which serve as…

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IBM Study Points to Millennials as Key Driver to Better Security of Personal Information

There is hope on the horizon that the field of identity protection will continue to evolve and improve. It appears that the next generation of working adults is championing the use of new and enhanced methods of security. Late last month, IBM announced the release of its Future of Identity Study, which reported (and I quote): Security outweighs convenience: People ranked security as the highest…

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McDonald’s Black Friday Marketing: Epic Fail or Nifty Strategy?

Last Friday, McDonalds tweeted from its @McDonaldsCorp account: Black Friday **** Need copy and link**** — McDonald's Corporation (@McDonaldsCorp) November 24, 2017 Interestingly, it seemingly failed to include any promo content in the tweet, leaving readers to wonder was this an epic fail in the marketing department or a deliberate action intended to drum up interest and buzz for the brand.  I…

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Apple’s Latest Diversity Report A Big “So What”

Last week, Apple released its latest Diversity Report.  Apple claims that from July 2016 to July 2017, half of its new hires in the U.S. were from historically underrepresented groups in tech (including black, Hispanic, Native American, Native Hawaiian & women).   In the U.S., Apple is 54 percent white (down two percentage points from last year), 13 percent Hispanic (up one percentage…

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Time for a Brand Overhaul at Harley-Davidson

Harley-Davidson announced its third quarter results last month and the news wasn't great.  Harley's worldwide sales was down nearly 7%, while American retail sales slumped by over 8%.  This all translated into about a 40% drop in profits as compared to the year-ago quarter.  Prompting its CEO to comment in its earnings press release:  "The continued weakness in the U.S. motorcycle industry only…

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What Was Unilever Thinking?

The PR Disaster that resulted when Unilever decided a run a Dove Soap ad on its U.S. Facebook page last Friday, that showed a black woman turning white, could have been avoided with better leadership. It's that simple! No more discussion or debate needed. It was a lack of leadership that led to this kind of tone deaf flub on the part of the company. Here are some thoughts on the matter: The…

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Free Advice For Uber’s New CEO

In June, under immense pressure from incensed investors who didn't take kindly to Uber's unrestrained "Bro" culture, Travis Kalanick stepped down as its CEO. Able to retain his seat on the firm's 11-member board, Kalanick was able to maintain extra voting power granted him in the Company's original by-laws. This extra voting power could have been used to help him to control the company's future…

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How to Avoid the Next Equifax

By now, we all know about the Equifax debacle. Besides the obvious negligence from the very top of the Company to the lowly Security Chief, what's really appalling is Equifax's tone deaf response to messing up the credit of nearly 40% of the American population, whose identities and privacy are now at an astronomically high level risk of being stolen and used in all sorts of illegal ways. It will…

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