10 Reasons to Forgive a Colleague This Holiday Season

The holidays are a great time for reflection. They allow us to think back and review the past year and appreciate all of things that we can be thankful for. They also allow us to consider some of things that didn't go so well this year and determine opportunities for improving them. One thing that we all can do to improve things for next year is forgive someone that we work with. After all, we…

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What is Your Company’s Human Operating System?

I bet if I asked you what your company is all about you'd give me that same ol' rehearsed elevator pitch. You'd be able to tell me what it does and why it's important. But, if I asked you how. You just might stall. The answers on "how" a business does what it does lies in its unique combination of systems that governs how it executes its mission. I like to call this collection of systems the…

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We’ve Lost Our Collective Identity and It’s Killing Your Business

Leading a U.S.-based business during these volatile times in our history has never been more challenging. Race relations are being tested every day across the country. There's a threat that emerging public policy may wipe-out a large portion of the lower-end labor force. The direction of international business dealings is in question as to the promise of new trade laws and tariffs looms. Many…

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What’s Your Employee Value Proposition?

Nearly every business leader recognizes the importance of their organization's value proposition. It's the elevator pitch, the one thing that your business can deliver to its customers that separates it from every other business out there. Your value proposition is so intrinsic to your business that, if I were to ask what it is, I bet you would be able to spout it off in a nanosecond. But, what…

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C-Suite Tip Number 1

We all know about the pyramid structure. It's a generic way to think about an enterprise and how most are organizationally design. Divided into three layers, the top layer of the pyramid is comprised of the senior-most leaders. These are the people responsible for setting strategic direction and guiding the enterprise towards its future. While certainly concerned with quarterly performance, the…

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The “Next Practices” of Strategy-Setting

Are your strategic planning practices flat and uninspired? Have you reduced your planning process to a once per year, budgeting exercise? Do your senior people feel disengaged and removed from your strategic planning? Does the rank and file even understand what's in your strategic plan? Clearly, it's time for a new strategic planning paradigm to emerge - one that features the right set of "next…

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Caution: Company Culture Disruption Ahead!

You may have read my 3-part series on Company Culture. It was featured in this column last month. In it I suggested that there were 6 levers available to leaders that enable culture transformation. Buried inside of those were digital business practices and social impact elements - two paradigms worthy of further exploration because their potential for startling impact on organizational dynamics.…

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What We’ve Got Here Is A Failure to Communicate

Many firms suffer from poor communications. It's my theory is that too few firms have the necessary communications program in place to do it well. Take the following steps to develop an effective communications program plan: 1. Delineate your objectives - Determine what you expect to gain from your communications program. Objectives could range from enhancing service delivery and improving staff…

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Corporate Culture Is No Joke!

You may have read my 3 part-series on Culture By Design. The final installment was published just last week. The response was so overwhelming that I thought it may be worth offering one more piece on the subject of corporate culture. With that, let's explore what happens to an organization that fails at its cultural transformation work because it chose not to craft its Culture by Design. I hope…

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Culture By Design: The 6 Levers of Customization

Last week, we published the 2nd installment of our 3-part series on corporate culture transformation. It focused on core work products that must be produced to transform a corporate culture. Here is the final installment of the concept that I'm calling Culture By Design. This week we'll look at the 6 cultural levers that every management team has at its disposal to set cultural direction and…

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Culture by Design: The Essentials

Last week, we published the first installment of our 3-part series on company culture. In that first piece, we began to demystify a concept that I'm calling culture by design.This week we'll explore the essential that my firm provides to clients when building cultures by design with them. Keep in mind, this is just one approach to do the work at hand and it's one that we refined over decades of…

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Culture By Design: A Call to Action

This is the first installment of an important 3-part series on Company Culture that I will be bringing to my Inc. readers. The series focuses on how to become more deliberate in creating a work environment that enables and empowers your organization to achieve and exceed all your expectations. I call the concept that I'm going to share with you: Culture By Design. To begin, it's essential to note…

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10 Leadership Lessons From My Favorite Clint Eastwood Movie Quotes

Regular readers of my weekly column have come to expect me to do my best in presenting them with fresh perspectives on how to manage the challenges that most of them face as leaders in their respective organizations. But, this week I decided to lighten it up a bit and look to what can be learned from some of my favorite Clint Eastwood movie quotes. So, let's have some fun! What we can take away…

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The Mylan EpiPen Debacle: How Tremendous Greed Can Lead to the Demise of a Leader

As you have likely heard, the pharmaceutical company Mylan and its CEO, Heather Bresch, have come under immense scrutiny for the firm's EpiPen pricing policy. The EpiPen is a medication delivery device intended for use by those susceptible to anaphylactic allergic reactions (e.g., peanuts, shellfish, insect bites etc.). The use of EpiPens during an allergic episode can make the difference…

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6 Leaders Worthy of Your Attention

Many business pundits regularly offer their lists of leaders to watch.  I'm not a huge fan of this approach because these lists tend to highlight the same obvious names.  For certain, people like Larry Page, Mark Zuckerberg, Jeff Weiner, and Peter Thiel are all incredible entrepreneurs and have earned their place on anyone's list of great innovators.  I'd offer that each person referenced is…

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How to Get to What Happens Next

All of my strategy, culture and organizational design work over the years comes down to one thing - enabling my clients to differentiate themselves from their competitors so to dominate the markets that they serve.  Consequently, the topic of industry best practices always comes up.  Most leaders want to be sure that their organizations are remaining competitive within their industry.  While the…

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