HR, Who’s Your Customer?

Over the last 30 years I have worked for many organizations in HR positions with increasing responsibility. Regardless, I had discussions within each of those organizations about the concept of customer satisfaction. In my view, the only customer is…


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Care for a white-water ride?

Change seems to occur at an ever-increasing speed, making forecasts – especially those concerning long term scenarios – an extremely risky business. Forecasts often lead to disappointments, both for management – employees – shareholders and other…


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