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Consultants: Resistance Is Futile
When you look back on your career, you remember the jobs you took, the jobs you declined, the opportunities realized and the opportunities lost. You remember the special people along the way; the great bosses, mentors, coaches and the lifelong friends. You also remember the Consultants. As a consumer of consulting services for more years than I care to admit, I have developed a well defined…
How Employee Engagement Drives Customer Satisfaction
Research shows there is a direct correlation between engaged employees and the satisfaction of your customer and ultimately achieving your business outcomes. In other words, employee engagement drives customer satisfaction. Richard Branson says, “Take care of your employees and they will take care of your customers”. Engaged employees are described as being fully immersed in and enthusiastic…
6 Defining Values of a Leadership Culture
Twelve years after launching culture change consulting services, I am finally sitting down to write about six defining values of a leadership culture. These are factors I’ve learned that define whether an organization can improve their Culture or not. No surprise that all six values rise and fall on leadership. Before I unpack the six values, let me paint the backdrop of how it all began. In…
Africa Shines in Employee Engagement
Companies in the public and private sectors across the world are faltering when it comes to employee engagement, yet Africa shines. Progress in employee engagement has stalled or is rolling backwards. The significant increases in employee engagement have been partially eroded due to global anxiety and rapid technological advances creating uncertainty about job losses, although Africa’s engagement…
Follow The Leader
Does the term “Follow the Leader” still apply in today’s world? We live in an age of “followship”, but does followship imply that a leader is the one being followed? Success on social media is often defined by the number of followers. I get that to a certain extent but look at who is being followed. We have celebrities, professional athletes, and controversial figures with huge…
The Journey of Servant Leadership: Iron Sharpens Iron
Each day I reflecting upon the journey of servant leadership, what I now define as “relational leadership”. Although I certainly do not intend to make this a post with any religious overtones, I've found the bible has an amazing quote that shapes my thinking on this topic. Proverbs 27:17 proclaims: “As iron sharpens iron, so one person sharpens another”. This simple statement has been a calling…
10 Exceptional Strategies For Extraordinary Executives
Most extraordinary executives would agree that business practices evolve over time, and our experiences turn into knowledge. My such experience has inspired this article, 10 exceptional strategies for extraordinary executives. As a coach, my goal is always to see my client succeed. I want to high-five them when they hit a home run or score a touchdown. I want them to have experiences that will…
What Exactly Is Employee Empowerment and How Do You Keep Employees Engaged?
Employee engagement is defined as an active state related to productivity and innovation. Engaged employees can be described as being fully immersed in and enthusiastic about their work. This emotional attachment means that employees will go above and beyond the call of duty. Employee Engagement differs from employee satisfaction. Satisfaction can be described as being happy at work. Engagement…
Is Innovation manageable?
In the years leading up to 2018, I have spent my time bringing innovation to the financial services space. Fintech, as this sector is colloquially referred, focuses for the most part on disrupting the state of affairs induced by the use of technology. As such it is all about innovation. And now, from a distance, my optimism regarding the sector’s ability to innovate and capture opportunities has…
Making the Turn: 10 Warning Signs You aren’t Shifting from Founder to Leader
You came up with an awesome idea. Your singular focus has been to make it real. You started the company. You got funding. Maybe you’re looking for Series B or C funding now. Maybe you’re prepping for the IPO. Congratulations! You’re ready to scale or go public. You’ve gotten this far. What could go wrong? Here are 10 warning signs you aren’t shifting from founder to leader. Every founder reaches…
Is Leadership Development the Answer to Low Employee Engagement? (Yes.)
This White Paper is excerpted and adapted from Ultra Leadership: Go Beyond Usual and Ordinary to Engage Others and Lead Real Change (Giuliano, Lioncrest, 2016). Where are we? 90% of leaders think an engagement strategy is important while only 25% of organizations have one (ACCOR). Research by Gallup, as reported in The State of the American Workplace in 2013, discovered that roughly 70% of…
Leadership’s Role in Digital Transformation
Do You Need to Hire a Head of Digital Transformation? News Flash: The #1 thing leaders need to understand is that the Digital Transformation train left the station a few years ago. If you weren't on board back then, you need to stop looking for the next train and rapidly go in search of building a rocket ship. Businesses have run out of time to embark on multi-year transformation projects - that…
High EQ: The Most Desirable Leadership Tenet of Them All
Emotional Intelligence (EQ) is the ability to identify, use, understand, and manage emotions in an effective and positive way. And, in many organizations around the world, it is on the rise! Contrary to popular belief, The Millennials, Generation Y, and Gen Next (those engrossed by tablets and screens) hold, on average, higher EQ levels than generations before them. In the business environment,…
N2Growth Helps Businesses Combine Strategy & Innovation for a Consumer-First Approach to Digital Transformation
Digital technology continues to transform both retail and consumer experience. To stay competitive, brands must innovate and transform. That transformation requires adopting new digital technologies in every aspect of the business — from product design and operations to customer service and marketing. Some business leaders eager to keep a competitive advantage often invest in new technologies…
Success Depends on You Asking the Right Questions
As a team leader, it may be uncomfortable for you to ask the right questions. After all, the people you lead expect you to have answers. While it may give you pause to develop a list of questions for success, a Harvard Business School study indicates it is a really good idea. Consider the following: Are you asking yourself and your team the right questions? Will those questions propel you to…
HR, Who’s Your Customer?
Over the last 30 years, I have worked for many organizations in HR positions with increasing responsibility. Regardless, I had discussions within each of those organizations about the concept of customer satisfaction. In my view, the only customer is those whom we sell our products or services to! They are the same who pay our salaries. Human resource staff was routinely told, that they should…