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How Employee Engagement Drives Customer Satisfaction

Research shows there is a direct correlation between engaged employees and the satisfaction of your customer and ultimately achieving your business outcomes. In other words, employee engagement drives customer satisfaction. Richard Branson says, “Take care of your employees and they will take care of your customers”. Engaged employees are described as being fully immersed in and enthusiastic…

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Want to Wow Your Customers? Keep Your Promises

If you want to wow your customers simply keep your promises. Craft a culture that is dependable and trustworthy and your customers will help your business to thrive. We have all had them - inexplicably bad customer service experiences. They happen all day long across this great country of ours. Of course, this need not be the case. With focus on shifting the company culture which enables (or…

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6 Defining Values of a Leadership Culture

Twelve years after launching culture change consulting services, I am finally sitting down to write about six defining values of a leadership culture. These are factors I’ve learned that define whether an organization can improve their Culture or not. No surprise that all six values rise and fall on leadership. Before I unpack the six values, let me paint the backdrop of how it all began. In…

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Today’s Leaders All Share These 5 Traits – A Digital Mindset

The best leaders have a propensity for looking for ways to leverage digital technology for competitive gain. If you want to be a great leader, you absolutely have to develop a digital mindset. It's the only way you can help your business leverage data and information technologies in the pursuit of growth and profitability. Why, you ask? Digital technology and media are omnipresent in business…

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Africa Shines in Employee Engagement

Companies in the public and private sectors across the world are faltering when it comes to employee engagement, yet Africa shines. Progress in employee engagement has stalled or is rolling backwards. The significant increases in employee engagement have been partially eroded due to global anxiety and rapid technological advances creating uncertainty about job losses, although Africa’s engagement…

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Follow The Leader

Does the term “Follow the Leader” still apply in today’s world?   We live in an age of “followship”, but does followship imply that a leader is the one being followed?  Success on social media is often defined by the number of followers.  I get that to a certain extent, but look at who is being followed.  We have celebrities, professional athletes and controversial figures with huge…

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The Journey of Servant Leadership: Iron Sharpens Iron

Each day I reflecting upon the journey of servant leadership, what I now define as “relational leadership”. Although I certainly do not intend to make this a post with any religious overtones, I've found the bible has an amazing quote that shapes my thinking on this topic. Proverbs 27:17 proclaims: “As iron sharpens iron, so one person sharpens another”. This simple statement has been a calling…

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10 Exceptional Strategies For Extraordinary Executives

Most extraordinary executives would agree that business practices evolve over time, and our experiences turn into knowledge. My such experience has inspired this article, 10 exceptional strategies for extraordinary executives. As a coach, my goal is always to see my client succeed. I want to high-five them when they hit a home run or score a touchdown. I want them to have experiences that will…

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Employee Engagement And Empowerment

Employee engagement is defined as an active state related to productivity and innovation. Engaged employees can be described as being fully immersed in and enthusiastic about their work.  This emotional attachment means that employees will go above and beyond the call of duty. Employee Engagement differs from employee satisfaction.  Satisfaction can be described as being happy at work. Engagement…

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Is Innovation manageable?

In the years leading up to 2018, I have spent my time bringing innovation to the financial services space. Fintech, as this sector is colloquially referred, focuses for the most part on disrupting the state of affairs induced by the use of technology. As such it is all about innovation. And now, from a distance, my optimism regarding the sector’s ability to innovate and capture opportunities has…

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Making the Turn: 10 Warning Signs You aren’t Shifting from Founder to Leader

You came up with an awesome idea. Your singular focus has been to make it real. You started a company. You got funding. Maybe you’re looking for Series B or C funding now. Maybe you’re prepping for the IPO. Congratulations! You’re ready to scale or go public. You’ve gotten this far. What could go wrong? Here are 10 warning signs you aren’t shifting from founder to leader. Every founder reaches…

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Is Leadership Development the Answer to Low Employee Engagement? (Yes.)

This White Paper is excerpted and adapted from Ultra Leadership: Go Beyond Usual and Ordinary to Engage Others and Lead Real Change (Giuliano, Lioncrest, 2016). Where are we? 90% of leaders think an engagement strategy is important while only 25% of organizations have one (ACCOR). Research by Gallup, as reported in The State of the American Workplace in 2013, discovered that roughly 70% of…

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Leadership and Digital Transformation

News Flash: The #1 thing leaders need to understand is that the Digital Transformation train left the station a few years ago. If you weren't onboard back then, you need to stop looking for the next train and rapidly go in search of building a rocket ship. Businesses simply have run out of time to embark on multi-year transformation projects - that window has closed. In the text that follows,…

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10 Tips That Make Complex Leadership Ideas Really Simple

Like many Inc.com columnists, I am a consultant and business author. I've written five books over the past 25 years and am proud of all of them. My latest, It's Good To Be King, has done well probably because it simplified what many make complex: leadership principles. There are over 60 leadership tips presented through the text. Let me share with you my top 10 leadership tips from the book. At…

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OluKai Sells Comfortable Shoes While Promoting the “Doing Good” Movement

OluKai is a luxury lifestyle brand.  The company is committed to building a unique and better class of products that blend quality with modern performance while leaving the planet a little better than they found it.  They believe that sustainability and positive living is less about a philosophy and more about making better, deliberate choices every day.  It's about your actions, and inspiring…

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MFG of South Dakota: Trying To Do Some Good in the World

MFG of South Dakota is a subsidiary of the Molded Fiber Glass Companies (MFG), a leader in the field of reinforced plastics and composites, serving diverse markets with a variety of composite material systems and processes. A family-owned business for more than 60 years, the company has 13 operating entities throughout North America and is headquartered in Ashtabula, Ohio. On December 6, 2017,…

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