This 4-Step Formula Will Make Tough Conversations at Work More Bearable

How to prepare yourself to have a tough conversation at work We have all been there, a time when we've had to have the "tough conversation." Whether it was breaking it off with a romantic partner or having to tell roommates to pick-up after themselves, the "tough conversation" is, well, tough to have. Despite the challenge of them, tough conversations are crucial and no place are they more…

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What Sets “Next” Practice Businesses Apart?

Today's best businesses have embraced Next Practices which make them "different" from the rest in 6 important ways. The best businesses are the ones that have adopted a set of "next practices" that set them apart from the rest. You know that you're in a next practices business because they all exhibit these 6 characteristics: They re-imagine tomorrow They envision things that others can't……

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How to Build a Resilient Company Culture That Will Help Every Employee Thrive

A resilient culture is built one person at a time, winning companies cultivate cultures that enable their people to develop the capacity to recover quickly from difficulties. Resiliency is important to businesses because it's the DNA that enables the company to better anticipate, prepare for, respond and adapt to ever increasing market disruptions, shifts in customer preferences and challenging…

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How Employee Engagement Drives Customer Satisfaction

Research shows there is a direct correlation between engaged employees and the satisfaction of your customer and ultimately achieving your business outcomes. In other words, employee engagement drives customer satisfaction. Richard Branson says, “Take care of your employees and they will take care of your customers”. Engaged employees are described as being fully immersed in and enthusiastic…

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6 Defining Values of a Leadership Culture

Twelve years after launching culture change consulting services, I am finally sitting down to write about six defining values of a leadership culture. These are factors I’ve learned that define whether an organization can improve their Culture or not. No surprise that all six values rise and fall on leadership. Before I unpack the six values, let me paint the backdrop of how it all began. In…

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Today’s Leaders All Share These 5 Traits – A Digital Mindset

The best leaders have a propensity for looking for ways to leverage digital technology for competitive gain. If you want to be a great leader, you absolutely have to develop a digital mindset. It's the only way you can help your business leverage data and information technologies in the pursuit of growth and profitability. Why, you ask? Digital technology and media are omnipresent in business…

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Africa Shines in Employee Engagement

Companies in the public and private sectors across the world are faltering when it comes to employee engagement, yet Africa shines. Progress in employee engagement has stalled or is rolling backwards. The significant increases in employee engagement have been partially eroded due to global anxiety and rapid technological advances creating uncertainty about job losses, although Africa’s engagement…

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OluKai Sells Comfortable Shoes While Promoting the “Doing Good” Movement

OluKai is a luxury lifestyle brand.  The company is committed to building a unique and better class of products that blend quality with modern performance while leaving the planet a little better than they found it.  They believe that sustainability and positive living is less about a philosophy and more about making better, deliberate choices every day.  It's about your actions, and inspiring…

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Apple’s Latest Diversity Report A Big “So What”

Last week, Apple released its latest Diversity Report.  Apple claims that from July 2016 to July 2017, half of its new hires in the U.S. were from historically underrepresented groups in tech (including black, Hispanic, Native American, Native Hawaiian & women).   In the U.S., Apple is 54 percent white (down two percentage points from last year), 13 percent Hispanic (up one percentage…

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Business Agility Is Really About Adaptability

Most of my clients these days are seeking help in developing strategies that will enable them to become more agile and quick. But, many struggle to embrace the deeper implications of what that really means to build business agility. Sure, nearly everyone I speak with on the subject recognizes that business agility is about being able to readily respond to changes in the marketplace. Greater…

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The “Be Attitudes” of Building Trust in the Workplace

Not to be confused with the biblical reference to the beatitudes shared in the Sermon on the Mount, these "be attitudes" are suggestions that you may consider adopting to help you and your colleagues to establish better trust within your workplace. I hope that you find them worthy to put into practice: 1. Be Real, for it Inspires Confidence: Authenticity goes a long way in establishing trust in…

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Company Culture is a Game of Follow the Leader

Company culture is driven from the top-down. While not often designed and constructed deliberately, company culture is truly a game of follow the leader. If leadership lacks integrity, the culture will run fast and loose when it comes to the facts. If leadership distrusts its staff, the culture will lack trust. It's really that simple. Many times, leaders don't realize the havoc that they wreak…

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The Back-To-Basics Prescription

If you're a senior leader, mid-level manager or, simply, a company change agent struggling to determine ways in which to ensure the long-term success of your business, you may find value in what I call the Back-To-Basics Prescription. It is an overarching program aimed at renewing the basic business fundamentals that every organization should have perfected to compete at a world class level.…

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So, You Want to Be a Disruptor?

Mesmerized by industry innovators like Google, Apple and Uber, business leaders of all sorts want to become "disruptors" within their respective industries. Easier said than done! Interestingly, the key to unlocking the kind of breakthrough thinking needed to support an aggressive agenda of innovation lies with the leadership and culture of the organization. These are the only elements that can…

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Why Your Management Information Should Be Curated In Real-Time

Management information is that which is used to determine business direction, to make executive decisions and to set policy. It is used to respond to changes in the marketplace and react to customer demands. It tends to be summary information composed from individual business transactions performed throughout the business. Done right, your management information environment can be leveraged for…

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How to Manage Business Transformation and Keep Your Sanity

Transforming a business is a lot like changing the tires on a truck while it is slamming down the highway at 90 miles an hour. The business world doesn't stop just because you need to optimize your operations. No, your business still needs to be able to quickly respond to customer demands with high quality service delivery even when it's in the midst of great transformation. In fact, your…

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