Want to Wow Your Customers? Keep Your Promises

If you want to wow your customers simply keep your promises. Craft a culture that is dependable and trustworthy and your customers will help your business to thrive. We have all had them - inexplicably bad customer service experiences. They happen all day long across this great country of ours. Of course, this need not be the case. With focus on shifting the company culture which enables (or…

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MFG of South Dakota: Trying To Do Some Good in the World

MFG of South Dakota is a subsidiary of the Molded Fiber Glass Companies (MFG), a leader in the field of reinforced plastics and composites, serving diverse markets with a variety of composite material systems and processes. A family-owned business for more than 60 years, the company has 13 operating entities throughout North America and is headquartered in Ashtabula, Ohio. On December 6, 2017,…

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The Number 1 Tip to Ensure Returns on Your Firm’s Digital Strategy

To succeed in today's rough and tumble business world you need a solid vision for how you can "digitalize" your business. Indeed, it is not enough to have a vivid and compelling business strategy.  We must be able to discern what role we are expecting digital technology to play within the business.  It is only with this understanding that we can establish the necessary linkages required to inform…

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Apple’s Latest Diversity Report A Big “So What”

Last week, Apple released its latest Diversity Report.  Apple claims that from July 2016 to July 2017, half of its new hires in the U.S. were from historically underrepresented groups in tech (including black, Hispanic, Native American, Native Hawaiian & women).   In the U.S., Apple is 54 percent white (down two percentage points from last year), 13 percent Hispanic (up one percentage…

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Business Agility Is Really About Adaptability

Most of my clients these days are seeking help in developing strategies that will enable them to become more agile and quick. But, many struggle to embrace the deeper implications of what that really means to build business agility. Sure, nearly everyone I speak with on the subject recognizes that business agility is about being able to readily respond to changes in the marketplace. Greater…

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Emotional Intelligence As Competitive Differentiator

People with high emotional intelligence quotients (EQ) are easy to talk with. They are great listeners and strong communicators in both the written and spoken word. People with high EQ know who they are and are the ones that can resolve conflicts before they escalate beyond repair. These people regulate their reactions to everyday work situations and can keep their cool no matter what comes their…

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The Back-To-Basics Prescription

If you're a senior leader, mid-level manager or, simply, a company change agent struggling to determine ways in which to ensure the long-term success of your business, you may find value in what I call the Back-To-Basics Prescription. It is an overarching program aimed at renewing the basic business fundamentals that every organization should have perfected to compete at a world class level.…

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So, You Want to Be a Disruptor?

Mesmerized by industry innovators like Google, Apple and Uber, business leaders of all sorts want to become "disruptors" within their respective industries. Easier said than done! Interestingly, the key to unlocking the kind of breakthrough thinking needed to support an aggressive agenda of innovation lies with the leadership and culture of the organization. These are the only elements that can…

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Why Your Management Information Should Be Curated In Real-Time

Management information is that which is used to determine business direction, to make executive decisions and to set policy. It is used to respond to changes in the marketplace and react to customer demands. It tends to be summary information composed from individual business transactions performed throughout the business. Done right, your management information environment can be leveraged for…

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How to Manage Business Transformation and Keep Your Sanity

Transforming a business is a lot like changing the tires on a truck while it is slamming down the highway at 90 miles an hour. The business world doesn't stop just because you need to optimize your operations. No, your business still needs to be able to quickly respond to customer demands with high quality service delivery even when it's in the midst of great transformation. In fact, your…

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Forge An Ecosystem…And, Secure Your Fit in The New Economy

Here is simple assumption for you to get your head around: Businesses will always seek to establish new types of partner relationships that clearly define mutual gain for the parties involved. Fairly straight-forward, right? Of course it is! And, it's because of this hypothesis that businesses of all sorts and sizes are forging new commercial arrangements with one another. As a result, immense…

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Be Great: Learn How to Seek and Receive Feedback

As we enter the New Year, I thought it fitting to delve into a sensitive subject - how to seek and receive professional feedback. So many of us don't know how to do this effectively. There is a tendency to immediately get defensive or attempt to rationalize a bad review. Look at this infographic from apparent experts on the subject, for example, and see how many of them suggest that you ignore…

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The Teslatisation of the Boardroom

I am taking a break at Grand Cafe Loos in Rotterdam, The Netherlands. My mind is spinning around as I try to defragment and reorganize the many experiences, images and memories that have made this such a fascinating year. Its easy to pick out the large, juicy chunks, which have captivated most of us around the globe: political upheaval, geo-political instability, corporate scandals to name but a…

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10 Reasons to Forgive a Colleague This Holiday Season

The holidays are a great time for reflection. They allow us to think back and review the past year and appreciate all of things that we can be thankful for. They also allow us to consider some of things that didn't go so well this year and determine opportunities for improving them. One thing that we all can do to improve things for next year is forgive someone that we work with. After all, we…

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We’ve Lost Our Collective Identity and It’s Killing Your Business

Leading an U.S.-based business during these volatile times in our history has never been more challenging. Race relations are being tested every day across the country. There's a threat that emerging public policy may wipe-out a large portion of the lower-end labor force. The direction of international business dealings is in question as the promise of new trade laws and tariffs looms. Many…

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What’s Your Employee Value Proposition?

Nearly every business leader recognizes the importance of their organization's value proposition. It's the elevator pitch, the one thing that your business can deliver to its customers that separates it from every other business out there. Your value proposition is so intrinsic to your business that, if I were to ask what it is, I bet you would be able to spout it off in a nanosecond. But, what…

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