What We’ve Got Here Is A Failure to Communicate

Many firms suffer from poor communications. It's my theory is that too few firms have the necessary communications program in place to do it well. Take the following steps to develop an effective communications program plan: 1. Delineate your objectives - Determine what you expect to gain from your communications program. Objectives could range from enhancing service delivery and improving staff…

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Clarity Matters & the Facts Ma’am, Just the Facts

Clarity Matters. While clarity and brevity may have become a lost art, understanding the importance of clear, lucid, and straight-forward communication is nonetheless critical to your success as a leader. In today’s column I'll reveal (clearly and briefly) the tricks of those who practice what I call “the black art of confusion” propagated by the ruse of ambiguity. Have you ever finished…

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Tone Deaf Leadership

You’ll rarely come across successful leaders who have a tin ear. The best leaders are tuned in to the emotional needs of those whom they serve.  They engage, they listen, they empathize, and they acknowledge. They treat you as a colleague not a subordinate. They seek to understand not direct. They are the not tone deaf - they are relevant because they show they care. Are you guilty of having a…

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5 Communication Tips for Leaders

Regardless of your station in life, both what you say, and how you say it matters. It matters to an even greater degree for those in positions of leadership. Leaders simply don’t have the luxury of choosing their words in cavalier fashion. Whether in written or oral form your vocabulary matters. Few things make an impact, or lack thereof, like the words you allow to flow from your lips or from…

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Great Leaders Leverage Great Messaging

Great leaders understand the power, influence, and leverage created by great messaging. Do you ever find yourself sitting back and marveling at those leaders who always seem to have the right thing to say? Contrast this with the feelings you have when you hear an awful sound-bite that makes a leader look either uninformed or unintelligent. The difference between the two aforementioned examples is…

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Buzzwords Aren’t All Bad

Here's an "out of the box" idea - buzzwords and business-speak can actually be valuable. The problem is that many people tend to immediately tune out anyone who chooses to use them. The vitriol is so intense that many have taken to trivializing anyone who utters these buzzwords as an incompetent, uneducated, and completely inferior corporate citizen. While you may find it hard to believe, I don’t…

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