How Employee Engagement Drives Customer Satisfaction

sandra burmeister president of N2Growth Executive Search Africaby Sandra Burmeister

Research shows there is a direct correlation between engaged employees and the satisfaction of your customer and ultimately achieving your business outcomes. In other words, employee engagement drives customer satisfaction. Richard Branson says, “Take care of your employees and they will take care of your customers”. Engaged employees are described as being fully immersed in and enthusiastic…

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