Have you ever found yourself frustrated by a problem that, in spite of your best efforts and creative fixes, defies an enduring solution? How often have you implemented new programs or processes only to find the same or related problems resurface elsewhere? Chances are that if you’ve spent any significant time in leadership positions you’ve had this experience, and more than likely the root cause for this is that you’ve been treating symptoms instead of the underlying diseases. Taking an Integrated Leadership Approach brings the holistic, synergistic perspective necessary to break this cycle and look beyond the obvious in order to get to the root cause(s) of whatever problem you may be facing.Read More›
Only 20%-30% of corporate and business unit strategies successfully deliver expected results. That is a bold statement. However this statistic has been reported in many studies from reputable firms and publications and mirrors much of what I have observed and experienced during my career.Read More›
Our organizational world is constituted and shaped by language. It is also accessed and made available to us through language. Language acts as the lens through which we can see and understand the challenges presented, and subsequently make sense of and provide solutions for.Read More›
Being great, living an extraordinary life starts with waking up. Most people don’t even know they are asleep.
As the Jesuit spiritual leader, Anthony De Mello said, “They’re born asleep, they live asleep, they marry in their sleep, they breed children in their sleep, they die in their sleep without ever waking up.Read More›
If you are responsible for leading teams, how can you be sure that the work being done throughout the day will innovatively increase impact and productivity to make tomorrow a better place? Or, if you are responsible for managing Solopreneur projects, how can you be sure that the work will increase impact and productivity? Isn’t that what productivity should be doing? Making the Future Picture (how leaders intend the future to look prior arriving to it in the distant future) a well defined place of improvement? These questions are some that leaders everywhere must consider on a more frequent basis with greater purpose in mind if they are really focused on providing greater impact across their organizations.Read More›
Regardless of the challenges that life throws at you and the inevitable turmoil experienced there are a some universal truths that can be applied to lead more effectively through today’s turbulent times of rapid change.
Do you know what everyone in your organization does? To find out, you might want to change your perspective.
Years ago I learned to draw reading Betty Edwards’ book, “Drawing on the Right Side of the Brain.” The effort sharpened my perspective of just about everything. To draw, I learned to see differently and I walked away with a clearer, fuller appreciation of the things around me.Read More›
Imagine that you have just been offered two leadership positions and you have to make a choice of one over the other.
You would be happy with both; however, the first position will be more satisfying
Whereas, the second job offers more money. In making this choice you also have to consider a couple of things…
Leadership is about being able to lead out from crises before they occur (the defining meaning of Crisis Leadership). This is a talent and skill that many leaders today are simply lacking. What’s needed, is a disciplined, future-focused and intelligent “preemptive-minded cultural” approach known as Crisis Leadership. This approach brings forth three considerations in behavioral intelligence, which when used in combination, will increase leadership’s ability to become more effective in dealing with crises, chaos and turbulence in organizations.Read More›
“They make it easy for us to do our jobs right.”
That is what a young service advisor at my local dealership said to me when I complimented him on his service acumen. He had overhead him speaking to a new customer; he was solicitous of the customer’s needs and made no effort to “upsell” him on services he didn’t need. In fact, he didn’t sell him anything; he just advised.
This dealership, founded by Howard Cooper in Ann Arbor, Michigan, has a history of customer service. When Howard sold the store in 2012, he took a portion of the proceeds and distributed them to his employees based upon their tenure. For every year of service employees received $1,000. Even employees who had less than one year service received something in profit sharing. The new owners (Germain Honda) are building on the service tradition that Howard Cooper established.
By now, we all know that leadership is tough, hard, exciting and demanding. But, at the same time, what most people learn the hard way is that it is not a short drive in the beautiful countryside. Instead, it is a long drive across the entire country that requires a look at the roadmap to avoid the roadblocks while understanding the routes and the detours along the way, long before the drive begins. When leaders decide to take this journey, decisions will have to be made that will determine whether success, or a lack of it will be realized once the journey has begun.
“Sometimes you can learn best about a topic by identifying what it isn’t before you define what it is.”
This hit home with me when I was asked how you could know when an organization lacks purpose. The interviewer was Shawn Murphy, a workplace consultant and host of the popular “Work That Matters” podcast. I thought the question was brilliant because it challenged me to define purpose by first describing what it was like without purpose.