What Sets “Next” Practice Businesses Apart?

Today's best businesses have embraced Next Practices which make them "different" from the rest in 6 important ways. The best businesses are the ones that have adopted a set of "next practices" that set them apart from the rest. You know that you're in a next practices business because they all exhibit these 6 characteristics: They re-imagine tomorrow They envision things that others can't……

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Want to Wow Your Customers? Keep Your Promises

If you want to wow your customers simply keep your promises. Craft a culture that is dependable and trustworthy and your customers will help your business to thrive. We have all had them - inexplicably bad customer service experiences. They happen all day long across this great country of ours. Of course, this need not be the case. With focus on shifting the company culture which enables (or…

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A Company Health & Wellness Center that Delivers High Value Low Cost Healthcare – Is it Possible?

Each year HR professionals undertake an annual process to determine what benefits will be offered to employees as part of their benefit package – possibly considering what benefit will be taken away or how much premiums will increase to offset growing benefit plan costs.  The changing landscape created by the Affordable Care Act has made it difficult, but not impossible to assert control over…

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Bad Leaders Don’t Forgive

“The weak can never forgive. Forgiveness is an attribute of the strong.” ~Mahatma Ghandi Today I’m writing about a topic that is rarely talked about in the leadership domain, especially amongst corporate leaders. Now, before you poo-poo the idea, please allow me to explain further.  In my opinion, forgiveness can’t be ignored, because to do so is to defy a natural law like gravity. Forgiveness…

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Quick vs. Right

"Quick vs. Right" is a phrase that makes me cringe every time I hear it used. One of the most common copouts inept leaders use in masking their decisioning inadequacies is to delay pronouncement on the grounds that they currently possess insufficient information to make an astute decision. Almost without fail, this tactic is a trite and cliched attempt to somehow insinuate that speed in…

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The Power of The Written Word

In today's post I want to focus on the acquisition of knowledge gained through reading. While there are certainly numerous other ways to learn (experience, classroom instruction, digital learning, etc.) I am a huge fan of the benefits of professional development gained from good old-fashion reading. Someone once said "you are what you read" and while I think there is far more to the equation of…

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