Stop Negotiating – It Doesn’t Work

Negotiation isn't all it's cracked up to be. In fact, I believe this to be an inherently flawed business practice. Negotiation is not an art to be mastered, rather it's a sloppy approach to be avoided. While many consultants, authors, and trainers have made personal fortunes teaching the finer points of negotiation, it is my belief they have accomplished little more than to create legions of…

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First Impressions

Do first impressions really matter? While they shouldn't, the reality is that they most certainly do. As the old saying goes "you only get one chance to make a first impression," and often times it is the perception of appearance that determines whether or not you are even afforded the opportunity to get up to bat. The truth is most people when first meeting someone will quickly attempt to size…

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5 Communication Tips for Leaders

Regardless of your station in life, both what you say, and how you say it matters. It matters to an even greater degree for those in positions of leadership. They simply don’t have the luxury of choosing their words in a cavalier fashion, so I'd like to offer five communication tips for leaders. Heres the thing- whether in a written or oral form your vocabulary matters. Few things make an…

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10 Communication Tips for Leaders

Want to lead more effectively? Communicate more effectively. Communication skills are so essential that it's simply impossible to become a great leader without being a great communicator. While developing an understanding of great communication skills is easier than one might think, being able to appropriately draw upon said skills when the chips are down is not always as easy as one might hope…

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Great Leaders Leverage Great Messaging

Great leaders understand the power, influence, and leverage created by great messaging. Do you ever find yourself sitting back and marveling at those leaders who always seem to have the right thing to say? Contrast this with the feelings you have when you hear an awful sound-bite that makes a leader look either uninformed or unintelligent. The difference between the two aforementioned examples is…

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Buzzwords Aren’t All Bad

Here's an "out of the box" idea - buzzwords aren't all bad and when used properly in business-speak, they can actually be valuable. The problem is that many people tend to immediately tune out anyone who chooses to use them. The vitriol is so intense that many have taken to trivializing anyone who utters these buzzwords as an incompetent, uneducated, and completely inferior corporate citizen.…

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You Can’t Argue With Crazy

Do your workplace communications ever feel as if you're spending most of your time attempting to assuage the concerns of the irrational? Over the years I've simply come to the conclusion that many otherwise savvy business people have yet to grasp - you can't argue with crazy. We've all heard the saying "pick your battles," and in my experience, one of the most futile battles that can be waged is…

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5 Steps to Better Communication

While it would be nice to have the oratory skill of Winston Churchill or to possess the ability to write like T.S. Eliot you don't have to be a polished public speaker or a prolific writer to be an effective communicator. It can take years of training to master the art of weaving together great word pictures in either written or oral form. While I suggest to all my clients (regardless of position…

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Public Speaking

I had my first paid public speaking engagement in 1985 and it has been a love-hate relationship every since...I love to speak but have always hated dealing with the details surrounding booking new engagements. Even though getting new speaking engagements has not been an issue for sometime now (everyone do me a favor and find some wood to knock-on), I know that it remains an issue for many…

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