2020 Top CHRO List – The People Leaders To Watch

Overview We congratulate those individuals recognized on our 2020 Top CHRO List. These HR leaders represent the top 25 human resources leaders shaping careers, culture, and talent at the world's most innovative people driven companies. The inaugural version of our list was published on Forbes in 2015. In the years that have passed, we've continued to expand and refine the list by looking for…

Read More

How Employee Engagement Drives Customer Satisfaction

Research shows there is a direct correlation between engaged employees and the satisfaction of your customer and ultimately achieving your business outcomes. In other words, employee engagement drives customer satisfaction. Richard Branson says, “Take care of your employees and they will take care of your customers”. Engaged employees are described as being fully immersed in and enthusiastic…

Read More

HR, Who’s Your Customer?

Over the last 30 years I have worked for many organizations in HR positions with increasing responsibility. Regardless, I had discussions within each of those organizations about the concept of customer satisfaction. In my view, the only customer is those whom we sell our products or services to! They are the same who pay our salaries. Human resource staff, were routinely told, that they should…

Read More