How Employee Engagement Drives Customer Satisfaction

sandra burmeister president of N2Growth Executive Search Africaby Sandra Burmeister

Research shows there is a direct correlation between engaged employees and the satisfaction of your customer and ultimately achieving your business outcomes. In other words, employee engagement drives customer satisfaction. Richard Branson says, “Take care of your employees and they will take care of your customers”. Engaged employees are described as being fully immersed in and enthusiastic…

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HR, Who’s Your Customer?

Paul Huiskensby Paul Huiskens

Over the last 30 years, I have worked for many organizations in HR positions with increasing responsibility. Regardless, I had discussions within each of those organizations about the concept of customer satisfaction. In my view, the only customer is those whom we sell our products or services to! They are the same who pay our salaries. Human resource staff was routinely told, that they should…

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