Leadership: A Global Perspective

This fall, I embarked on a worldwide quest to gain insights and perspectives on global leadership in the 21st century. My goal was to meet with a globally diverse group of thought leaders and top executives to discover what is required to lead in today's volatile, uncertain, complex, and ambiguous environment. To do this effectively, I sought to understand two things: Elucidate the emerging…

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How Employee Engagement Drives Customer Satisfaction

Research shows there is a direct correlation between engaged employees and the satisfaction of your customer and ultimately achieving your business outcomes. In other words, employee engagement drives customer satisfaction. Richard Branson says, “Take care of your employees and they will take care of your customers”. Engaged employees are described as being fully immersed in and enthusiastic…

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Africa Shines in Employee Engagement

Companies in the public and private sectors across the world are faltering when it comes to employee engagement, yet Africa shines. Progress in employee engagement has stalled or is rolling backwards. The significant increases in employee engagement have been partially eroded due to global anxiety and rapid technological advances creating uncertainty about job losses, although Africa’s engagement…

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Employee Engagement And Empowerment

Employee engagement is defined as an active state related to productivity and innovation. Engaged employees can be described as being fully immersed in and enthusiastic about their work.  This emotional attachment means that employees will go above and beyond the call of duty. Employee Engagement differs from employee satisfaction.  Satisfaction can be described as being happy at work. Engagement…

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Leadership & Employee Engagement

The topic of "Employee Engagement" is something that many CEOs tend to struggle with. Long gone are the days where the executive leadership of a company can remain sequestered in their offices with an internal focus on hard metrics. Given the current economic climate, it takes far more than cost-cutting to survive. It is the CEO who understands the need for focus on the soft metrics of customer…

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Increase Employee Engagement With More Fast FACE Time

While the majority of our readers are CEOs, savvy senior execs, and seasoned entrepreneurs, I've noticed that we've been experiencing a rapid growth of late in readership falling within the ranks of developing leaders. So when Phil Gerbyshack was kind enough to offer to do a guest post I was estatic! Phil has established himself as a prolific writer and speaker whose savvy is well beyond his…

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