Candidate Management During a Crisis

I am no stranger to the challenges of candidate management during a crisis. I started my career in executive search right out of college over 13 years ago, so recruiting is work that I've always done and always loved. While in the second year of my profession the great recession hit and had a significant impact on my area of expertise including venture capital, and private equity-backed…

Read More

Leadership Interview: Connecting With People is The Key Competency

I recently sat down with Dudu Hlatshwayo, CEO and founder of Change EQ Corporate Advisors in Johannesburg. I think you will find her answer to be thoughtful and full of insight, everyone reading this should take heed of this simple advice. Interview Summary JH: What is the number one leadership competency required in this fast-paced, unpredictable world we now find ourselves in?  DH: Connection…

Read More

How Employee Engagement Drives Customer Satisfaction

Research shows there is a direct correlation between engaged employees and the satisfaction of your customer and ultimately achieving your business outcomes. In other words, employee engagement drives customer satisfaction. Richard Branson says, “Take care of your employees and they will take care of your customers”. Engaged employees are described as being fully immersed in and enthusiastic…

Read More

HR, Who’s Your Customer?

Over the last 30 years I have worked for many organizations in HR positions with increasing responsibility. Regardless, I had discussions within each of those organizations about the concept of customer satisfaction. In my view, the only customer is those whom we sell our products or services to! They are the same who pay our salaries. Human resource staff, were routinely told, that they should…

Read More

Diversity And Leadership – Right Topic Wrong Conversation

I have really grown quite weary of the "Diversity" debate. It's not that the diversity discussion doesn't have merit; it does. The problem is that people are having the wrong conversation. They are arguing the wrong points for the wrong reasons. Diversity has been hijacked by those who have a political agenda, and many leaders have simply surrendered to the pressure. Let me be clear: a leader's…

Read More

Affordable Employee Benefits

Today's Myatt on Monday's question was posed by a CFO who asked: "What is the best way to manage the rising cost of employee benefits?" While the escalating cost of benefits is something that all companies deal with, for small and middle market entities the prices and complexities are nothing short of staggering. In today's post I'll address one of the best and most often overlooked option for…

Read More