When you think it might do some good, pick up the phone and call.
That’s a mantra that Pope Francis is following. As reported in the New York Times, the Jesuit Pope is making waves again with his informality. Over the past few months he has been “cold calling” people who have written to him. His reason is to offer comfort. For example, he counseled a woman in Argentina (his homeland) who had been raped by a police officer. He offered to baptize a child in Italy whose father wanted the child aborted. And he comforted an Italian man who had experienced personal loss, including the murder of his brother.