Leadership is about being able to lead out from crises before they occur (the defining meaning of Crisis Leadership). This is a talent and skill that many leaders today are simply lacking. What’s needed, is a disciplined, future-focused and intelligent “preemptive-minded cultural” approach known as Crisis Leadership. This approach brings forth three considerations in behavioral intelligence, which when used in combination, will increase leadership’s ability to become more effective in dealing with crises, chaos and turbulence in organizations.Read More›
Gregg Steinhafel, former Chairman and CEO of Target Corporation stepped down earlier this month. The primary reason stated was because of the continued fall-out from the 2013 massive data breach. And massive it was! In case you don’t recall, up to 110 million customer records were compromised.Read More›
Leadership isn’t about leveraging your people – it’s about how much leverage you can create FOR your people.
~ Mike Myatt
“You know the sting of losing. When that happens, show what you are made of.’’
That is what Jill Abramson told the graduates of Wake Forest University in a commencement address. “Resilience,” she noted was the theme of her address, and it seems appropriate in the wake of her summary dismissal as executive editor of the New York Times.
There is a new definition of leadership in our lexicon. The seagull leader is someone who flies in, s**t’s over everything, and leaves. I’m constantly amazed when working inside organizations that the names and examples of such people come up constantly in the conversation. Yet rather than being weeded out, they seem to survive and thrive in an institutional ethic that values by choosing short term greed over longer-term value and culture.Read More›
“They make it easy for us to do our jobs right.”
That is what a young service advisor at my local dealership said to me when I complimented him on his service acumen. He had overhead him speaking to a new customer; he was solicitous of the customer’s needs and made no effort to “upsell” him on services he didn’t need. In fact, he didn’t sell him anything; he just advised.
This dealership, founded by Howard Cooper in Ann Arbor, Michigan, has a history of customer service. When Howard sold the store in 2012, he took a portion of the proceeds and distributed them to his employees based upon their tenure. For every year of service employees received $1,000. Even employees who had less than one year service received something in profit sharing. The new owners (Germain Honda) are building on the service tradition that Howard Cooper established.
Leadership is nothing without action. Every leader needs to identify what they are good at and act on it! With the amount of people being added to today’s marketplaces, you can’t afford to sit back and watch them work with your competition.
At N2Growth, we would love the opportunity to help identify your strong areas and come up with a strategy as to how to make the most of our growing world.
The media lives for a crisis, politicians look for ways to gain advantage in a crisis, and some businesses will even try and profit from a crisis. Everyone loves a crisis; except the unprepared who didn’t see it coming – those led straight into the proverbial brick wall by a leader who missed something they shouldn’t have. One thing is for sure – we’ll all be better off when leaders stop trying to manage a crisis and become more proficient at crisis leadership.
Great leaders know how to be themselves and are proud of who they are.~ Joel Garfinkle
Banned for life.
Forced to sell his franchise.
That’s all you need to know about Donald Sterling’s future with the National Basketball Association.
Commissioner Adam Silver did not mince words. He has exiled Sterling, the owner of the Los Angeles Clippers, after being caught on tape making racist comments to his girlfriend. In doing so Silver wielded a sledgehammer that shattered Sterling’s supposed privileged world and enabled the NBA to move positively away from the repugnant behavior of one of its aberrant owners.