HR, Who’s Your Customer?

Over the last 30 years I have worked for many organizations in HR positions with increasing responsibility. Regardless, I had discussions within each of those organizations about the concept of customer satisfaction. In my view, the only customer is those whom we sell our products or services to! They are the same who pay our salaries. Human resource staff, were routinely told, that they should…

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My Picks For The Top 10 CHROs, And Why They Matter

Before I get to my picks for the Top 10 CHROs, I want to give some background on why this list is important, and how you should use it to shape your enterprise moving forward. While every member of the executive team plays a critical role in successful organizations, aside from the CEO, a strong case can be made that the chief human resources officer (CHRO) is the real game changer. “HR” has…

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