Why Best Practices – Aren’t

My thesis is a simple one; Don't copy - create. Don't benchmark against others - benchmark against a unique and better version of you. Don't compete against how others do things, compete against your own thinking. More than 20 years ago I coined the term "next" practices in an effort to focus people forward in their thinking. I've always wondered why any business would want to adopt the same…

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What Sets “Next” Practice Businesses Apart?

Today's best businesses have embraced Next Practices which make them "different" from the rest in 6 important ways. The best businesses are the ones that have adopted a set of "next practices" that set them apart from the rest. You know that you're in a next practices business because they all exhibit these 6 characteristics: They re-imagine tomorrow They envision things that others can't……

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How to Build a Resilient Company Culture That Will Help Every Employee Thrive

A resilient culture is built one person at a time, winning companies cultivate cultures that enable their people to develop the capacity to recover quickly from difficulties. Resiliency is important to businesses because it's the DNA that enables the company to better anticipate, prepare for, respond and adapt to ever increasing market disruptions, shifts in customer preferences and challenging…

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Want to Wow Your Customers? Keep Your Promises

If you want to wow your customers simply keep your promises. Craft a culture that is dependable and trustworthy and your customers will help your business to thrive. We have all had them - inexplicably bad customer service experiences. They happen all day long across this great country of ours. Of course, this need not be the case. With focus on shifting the company culture which enables (or…

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6 Defining Values of a Leadership Culture

Twelve years after launching culture change consulting services, I am finally sitting down to write about six defining values of a leadership culture. These are factors I’ve learned that define whether an organization can improve their Culture or not. No surprise that all six values rise and fall on leadership. Before I unpack the six values, let me paint the backdrop of how it all began. In…

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Today’s Leaders All Share These 5 Traits – A Digital Mindset

The best leaders have a propensity for looking for ways to leverage digital technology for competitive gain. If you want to be a great leader, you absolutely have to develop a digital mindset. It's the only way you can help your business leverage data and information technologies in the pursuit of growth and profitability. Why, you ask? Digital technology and media are omnipresent in business…

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Follow The Leader

Does the term “Follow the Leader” still apply in today’s world?   We live in an age of “followship”, but does followship imply that a leader is the one being followed?  Success on social media is often defined by the number of followers.  I get that to a certain extent, but look at who is being followed.  We have celebrities, professional athletes and controversial figures with huge…

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The Journey of Servant Leadership: Iron Sharpens Iron

Each day I reflecting upon the journey of servant leadership, what I now define as “relational leadership”. Although I certainly do not intend to make this a post with any religious overtones, I've found the bible has an amazing quote that shapes my thinking on this topic. Proverbs 27:17 proclaims: “As iron sharpens iron, so one person sharpens another”. This simple statement has been a calling…

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Making the Turn: 10 Warning Signs You aren’t Shifting from Founder to Leader

You came up with an awesome idea. Your singular focus has been to make it real. You started a company. You got funding. Maybe you’re looking for Series B or C funding now. Maybe you’re prepping for the IPO. Congratulations! You’re ready to scale or go public. You’ve gotten this far. What could go wrong? Here are 10 warning signs you aren’t shifting from founder to leader. Every founder reaches…

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Is Leadership Development the Answer to Low Employee Engagement? (Yes.)

This White Paper is excerpted and adapted from Ultra Leadership: Go Beyond Usual and Ordinary to Engage Others and Lead Real Change (Giuliano, Lioncrest, 2016). Where are we? 90% of leaders think an engagement strategy is important while only 25% of organizations have one (ACCOR). Research by Gallup, as reported in The State of the American Workplace in 2013, discovered that roughly 70% of…

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Leadership and Digital Transformation

News Flash: The #1 thing leaders need to understand is that the Digital Transformation train left the station a few years ago. If you weren't onboard back then, you need to stop looking for the next train and rapidly go in search of building a rocket ship. Businesses simply have run out of time to embark on multi-year transformation projects - that window has closed. In the text that follows,…

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10 Tips That Make Complex Leadership Ideas Really Simple

Like many Inc.com columnists, I am a consultant and business author. I've written five books over the past 25 years and am proud of all of them. My latest, It's Good To Be King, has done well probably because it simplified what many make complex: leadership principles. There are over 60 leadership tips presented through the text. Let me share with you my top 10 leadership tips from the book. At…

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OluKai Sells Comfortable Shoes While Promoting the “Doing Good” Movement

OluKai is a luxury lifestyle brand.  The company is committed to building a unique and better class of products that blend quality with modern performance while leaving the planet a little better than they found it.  They believe that sustainability and positive living is less about a philosophy and more about making better, deliberate choices every day.  It's about your actions, and inspiring…

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High EQ: The most desirable leadership tenet of them all?

Emotional Intelligence (EQ) is the ability to identify, use, understand and manage emotions in an effective and positive way. And, in many organisations around the world, it is on the rise! Contrary to popular belief, The Millennials, Generation Y and Gen Next (those engrossed by tablets and screens) hold, on average, higher EQ levels than generations before them. In the business environment,…

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IBM Study Points to Millennials as Key Driver to Better Security of Personal Information

There is hope on the horizon that the field of identity protection will continue to evolve and improve. It appears that the next generation of working adults is championing the use of new and enhanced methods of security. Late last month, IBM announced the release of its Future of Identity Study, which reported (and I quote): Security outweighs convenience: People ranked security as the highest…

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N2Growth Helps Businesses Combine Strategy & Innovation for a Consumer-First Approach to Digital Transformation

Digital technology continues to transform both the retail and consumer experience. To stay competitive, brands must innovate and transform. That transformation requires adopting new digital technologies in every aspect of business — from product design and operations to customer service and marketing. Some business leaders eager to keep a competitive advantage often invest in new technologies…

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